Mumzworld
Help 24/7

FAQs

Using mumzworld


I’ve never shopped online before. How does mumzworld work?
We’ve made shopping on mumzworld as easy as possible – search, compare and buy. In each department, you can search for a product by category, price, age, brand, gender or size. If you can’t make up your mind you can compare up to eight products by price or specifications. You can also read what real customers think, as many of our products have been reviewed and rated by them. When you find a product you want, just add it to your cart and once you have everything you need, click on the checkout button.
Making a payment at mumzworld is secure and simple. You can use any major credit card (we don’t accept debit cards yet – but we’re working on it), PayPal or cash on delivery (COD). You’ll then be asked for your bank details and delivery address. If you’ve registered with mumzworld, you don’t even need to do this as your details will be automatically retrieved when you enter your password.
Now you can sit back and leave the rest up to us, as everything is delivered straight to the address of your choice. Delivery takes 1-3 working days in the UAE, 5-7 working days across the MENA region and 7-10 working days for the rest of the world. Top
The web is full of online stores. What makes mumzworld different?
mumzworld is the largest bilingual shopping site in the Middle East dedicated to everything mother, baby and child. At mumzworld you can search, compare and buy from the comfort of your own homes or offices.  Up-to-date customer reviews and a lively community section give you the freedom and peace-of-mind to shop online with as much confidence as you would offline. Top
Can I shop on mumzworld using my mobile phone?
We know you want it now, so we’re working on this fab app as quickly as we can and we promise we’ll let you know as soon as it’s ready. mumzworld will be compatible with mobile browsers and we'll have an Apple, Android and Blackberry app.
Where can I view the Mumzworld terms of use and policies?
If you want to know more about the ins-and-outs of shopping at mumzworld, just click on one of the following links
Mumzworld Terms and Conditions - Mumzworld Delivery Policy - Mumzworld Returns Policy - Mumzworld Security Policy Top
Can I search for an item by brand, age range, gender, price or product category?
Yes, that’s the beauty of mumzworld! Once you’ve selected a department, just scroll down the left hand column of the page for all the search categories. You can also compare up to eight products at any one time. Top
I need help selecting a gift, where can I find some suggestions?
Check out our Listastic section, where we often list selected top rated products and must-haves on mumzworld. If you’re in our community section, you can search for key words, such as ‘8 year old girl’. If you already have an idea of the product you want you can compare up to eight products, you can also read customer reviews to make sure you’ve made the right choice. Oh –by the way – to make it even easier for you, we offer a special wrapping and personalised gift tag service. We can even deliver it straight to the luck person’s door for you! Top
How do I know what the best products are in each product range?
Only you can decide what’s best for you, but to help you make that decision, all our products come with detailed descriptions, including size, age guide and special features. You can also compare up to eight products at any one time. Keep an eye on the product reviews too, they’re great fro giving you real customer feedback Top
How do I know what size clothes to buy?
To avoid any confusion, we created a size guide to help you work out which age range you need to buy and give you corresponding heights and weights for every size. It also has a handy conversion chart, so you can work out the size you need in US, UK and European sizes.
All our children’s clothes are sized by age, with under-twos in months and over-twos in years. But please remember that sizes do vary by brand and age ranges are only approximate, so if your child’s birth range was significantly above or below average should take this is into consideration when working out what size to buy. In addition to age guides, some children’s clothes come with weight and height guidelines, which are listed in the product specifications when provided by the manufacturer.
If you’re shopping for yourself, then you’ll be pleasantly surprised to find that buying maternity wear isn’t as baffling as you thought as most maternity wear allows for your bump to grow to full term- even if you’re expecting triplets! However, if you’ve gone up a dress size then take this into consideration. Top
How can I be sure that a product is safe for my child?
We understand that your children are precious to you, which is why every product at mumzworld tested to stringent international safety standards. For your part, take note of the suggested age, height or weight guidelines for products, and take your time to read the descriptions, which may list compatible stages of development such as the ability to roll over or hold head up unsupported.
Products for babies and children are tested to make sure the materials used are not allergenic. However, some youngsters are more sensitive than others, so if your baby or child shows signs of a mild allergy such as a rash, watery, itchy or congested eyes, or severe signs such as itchiness, cramps, vomiting, difficulty breathing and swelling you should contact their doctor straight away, and don’t rule out any food or products they have come into contact with. Top
What if I need more detailed product specifications?
At mumzworld, it’s our number one priority to make sure you’re as comfortable and confident as you can be about your purchase. If you have any questions, just drop our customer service team an email quoting the product reference and your query. If we don’t get back to you within a few of working hours, then it’s because we’re on the phone to the manufacturer to get the answer for you.
How can mumzworld offer cheaper prices than high street stores?
We deal directly with a most of our manufacturers, cutting out the cost of a ‘middle man’. We also save on shop rental and displays (without compromising on super-duper customer service, information and advice. As if that wasn’t enough, all our products are covered by the mumzworld Price Match Guarantee - if you find the same product for cheaper offline, get in touch and we’ll refund the difference straight to your mumzworld account as soon as we’re satisfied our price has been beaten. Top
How can I be sure shopping on mumzworld is safe?
mumzworld goes to great lengths to make sure that all the details you entrust us with are 100% secure. We don’t share your personal details with companies that are not part of the payment, order or delivery process. We also use the latest technology to ensure that your card and account details cannot be accessed by any third party. Whenever you log in to your account or make a payment we use a Secure Socket Layer (SSL) with industry standard bit-encryption. Look out for the https// address at the top of the page. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference. If you want more details, have a read through our Security Policy. Top
Can I view Mumzworld in Arabic or another language?
Yes, you can now view Mumzworld in Arabic. We have recently launched our Arabic website. That’s the only other language for the moment, but we’ll keep you updated on future developments. Top
Is your Customer Care Helpline available in Arabic as well as English?
Yes, our customer care helpline is now available in both English and Arabic! This was launched along with the launch of our Arabic website.
Top
I’ve been told my friend has a Gift Registry on Mumzworld, what is it and how can I access it?
The mumzworld Gift Registry makes shopping even easier than ever– it ensures you chose exactly the right present, and better still – that no-one else has brought it! To access your friend’s registry, simply click on Gift Registry in the top right hand corner of the screen. You’ll be prompted to enter the full name of your friend or family member or the Gift Registry ID number- and a password if they have set one. If you still can’t find the Gift Registry you’re looking for, try dropping our customer service team an email  for more assistance. When you’ve selected the gift you want to buy, you’ll be asked to enter your mumzworld account name and password to proceed with the purchase. If you don’t have a mumzworld account it only takes a few minute sign up for one and you’ll be able to make secure orders in no time at all. 
Top
How can I use my discount voucher?

Simply enter  the voucher code upon checkout to benefit from the discount.  First. add your items to your shopping cart. Second, enter your voucher code at checkout: " Do you have a Gift certificate or Coupon? Click here to apply". If you need more information on how to use your discount voucher or gift certificate just go to our Gift Certificates page. Please note that the discount voucher is not valid for items on sale, milk and food items or diapers. It cannot be used together with any other promotional vouchers.

Top
What are the payment options available?

For your convenience, we offer the following payment options - credit card, PayPal, and cash on delivery. The last option is available in UAE and in Saudi Arabia. Furthermore, kindly note that it is not applicable for personalized items.

Top
How can I know the prices of your products in currencies other than United Arab Emirates Dirham?

Here at mumzworld, we strive to make our customers shopping experience as easy and as transparent as possible. To know the price in another currency, we have a currency converter located on the upper right side of the page, next to "Sign In" or "My Account" (if you are logged in). To see prices in your chosen currency, simply choose from over 10 currencies and all prices on the site will change automatically. Here is a sample of the currencies you can choose:

Bahraini Dinar - BHD

British Pound Sterling - GBP

Egyptian Pound - EGP

Euro - EUR

Indian Rupee - INR

Jordanian Dinar - JOD

Kuwaiti Dinar - KWD

Lebanese Pound - LBP

Omani Riyal - OMR

Qatari Riyal - QAR

United Arab Emirates - AED

US Dollar - USD

Saudi Riyal - SAR

 However, depending on the origin of your credit card, your final credit card bill will reflect your mumzworld.com purchase in either AED or USD. Furthermore, exchange rates at the time of processing may vary due to variances in exchange rates imposed by corresponding banks at the time of processing, which mumzworld.com has no control over.

FAQs

Change/Cancel Order
How can I change my email, home address or password?

Changing your details could not be easier, log into your Mumzworld account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

Top
Missing, incomplete or damaged orders

Why is my order/item missing?

Oh no you’re missing an item. We are very sorry for this, please contact our friendly Customer Service Team for advice on +97144339455 or contact us

Why is my order incomplete?

Could you have chosen Partial Shipping at the checkout? If so we’ve sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on +97144339455 or contact us

What do I do if my item is damaged?

Here at Mumzworld, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please fill in the Returns Form by following the link below and your case will be processed at the earliest possible. Please click here to fill out our return form.

Top
Out of stock items

Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock. +97144339455 or contact us

Why do we display products that are out of stock online?

We’re sorry if the item you want is out of stock. We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.

What does my status mean?
  • Processing means your order has been confirmed and is now being prepared.
  • Shipped means your order has now left the Mumzworld Warehouse, you will receive an email and SMS confirming dispatch.
  • Delivered means your order has been delivered to the given shipping address.
  • Cancelled means your order has been cancelled either by you or us.
Top
How quickly can I return an item?

Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please click here to fill out our return form.

Kindly send back the item to Mumzworld Headquarters: Office B407-B408, 4th Floor, Building 4, Dubai Design District, Dubai, UAE.  If you request a pickup service for the items to be returned or exchanged, a charge of 23 AED will be applied. Please refer to our Returns Policy for more information on item returns.

Top
Returns Form

Please click here to fill out our return form.

Top
What if I receive an item with manufacturing defect?
We are very sorry if you have received an item and there seems to be something wrong with it. Our Mumzworld team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.Top
What items are not eligible for return?

Products we can’t process for return are listed below: 

  • Books.
  • CDs/ DVDs
  • Diapers
  • Baby wipes
  • Milk & nutrition items
  • Potty training items
  • Undergarments
  • Maternity Belt
  • Clothing/footwear items without the original packaging and tags
  • Personalized items
  • Products with extended delivery time
  • Items on sale
  • Electronic items where the original seal is broken
  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
  • Items that have been assembled, used, altered or installed, unless defective
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer
  • Santa delivery orders are not eligible for return and refund unless damaged

Further exceptions are mentioned along with the product description.

Top
How do I track my order?

You can track your order from your account page, once your order is shipped, you’ll receive a notification by SMS and email that you order is dispatched. You can also contact our Customer Service Team on +97144339455 or by clicking here who will be happy to help you track your order.

Top
How much do you charge for International Shipping?

We aim to deliver to all international addresses within 7-10 working days across all major countries.

Shipping rates are determined by weight and location. Please review the shipping fees towards the end of the checkout process.

* Cash On Delivery may not be available for heavy items

* SAR 50 additional charge for Cash On Delivery in KSA

* Additional legalisation and customs fees may be applicable outside the UAE and are to be paid by the consignee

For shipping rates outside of the GCC please see our International Shipping Rates section.

For shipping rates to the GCC please see our Shipping Rates section.

What are the shipping costs?

Mumzworld.com understands that getting your items on-time is important to you, so we make every effort to process your order as quickly as possible, and provide our customers with the lowest flat shipping rates available. Now with our added feature, a premium service for faster delivery, "Priority Delivery", we can process your order even faster!

Whether you’re an experienced mom or expecting your first bundle of joy, everything you need to know about shipping is right here.

Top
When will I receive my order?

We have grown in leaps and bounds over the past 5 years not only in the UAE but across the entire GCC region. To show our gratitude to our mumzworld mumz and to continue to support you in your journey of motherhood not only do we offer the best products at the best prices every single day but now also FREE shipping across the entire GCC (terms and conditions apply).

At mumzworld.com our priority is you! We aim to deliver all items within 2 to 3 working days in the UAE, 5 to 10 working days in the GCC, 7 to 12 working days international shipments.

Top
Best Price Guarantee/Price Match

At Mumzworld we understand how expensive it is to keep up with the ever-developing needs of your children, which is why we offer our shoppers a best price guarantee. If you find any of our products in the GCC for cheaper, we’ll match that price to offer you the best possible deal every time.

If you're wondering how we do this – it’s simple - we cut the costs of warehousing and store-fronts by buying all our products direct from manufacturers and suppliers, then ship them straight to you, without any hidden costs or huge markups. Our job is to get you the widest range of leading products at the best prices in the GCC – at all times.  And if we’re not doing our job right, please let us know. So now we’ve let you in on our secret, you can enjoy shopping on mumzworld safe in the knowledge that you'll get leading brands at the best prices in the region - every time.

Top
Gift Certificate

How do Gift Certificates work?

Wanting to buy a gift but can’t decide on what to buy? A Gift Certificate is the perfect solution. Simply follow the link below and enter the required details. Once purchased, the gift certificate will be sent automatically as an email to the recipient or if you want, you can get the gift certificate sent to your email and can then forward it to the recipient. Gift Certificates are valid for 6 months only. You can purchase a gift certificate by clicking here.

How do I use my Gift Certificate?

Using your Gift Certificate couldn’t be easier. You should have received a Gift Certificate code which you enter in the correct field on the Shopping Cart page. The Gift Certificate amount will automatically be deducted from your total bill.


Top
How can I pay?

When shopping at Mumzworld, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Mumzworld.

Credit Cards

We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.

Paypal

PayPal is a preferred method of payment for most e-buyers as it is a secured gateway for sending payments online. Shop securely without revealing your credit card or bank account information; and pay conveniently and quickly whilst shopping online.

Bank Transfer

All payments by money transfer need to be made to MUMZWORLD FZ LLC. Products will be dispatched once the payment is received.

  • Bank Name:          EMIRATES NBD
  • Bank Address:       Head Office Branch, Dubai, UAE
  • Account number:   101 43928569 01
  • IBAN:                     AE62 0260 0010 1439 2856 901
  • Swift Code:            EBILAEAD
Top
Change/Cancel Order

How can I change my email, home address or password?

Changing your details could not be easier, log into your Mumzworld account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

Top
My details

I’ve forgotten my password how do I access my account?

Don’t worry, we’ll get you back shopping in no time. On Logging In, you may follow the Forgot Your Password? link or you may also contact the Customer Service Team who will be happy to send you a system generated password. +97144339455 or Contact us

Top
Unsubscribe

How do I opt out of marketing emails?

Don’t go! You’ll miss out on all our great Mumzworld offers. If you really have to go you may contact our Customer Service Team on +97144339455 or Contact us who will delete you from the mailing list.

Top
Your purchase history

If you want to check and see what lovely items you’ve bought in the past all you have to do is Sign In to your Mumzworld account. Once signed in you will be able to see your purchase history by clicking on My Orders.

Top
Full details

Use your earned points to redeem exclusive "mumz points", access members-only benefits, and receive special savings on your next order. For more details on the Mumzworld Loyalty Program and its benefits please click here

Top
How do I earn Mumz Loyalty Points?
  • You don’t have to do anything apart from start shopping at Mumzworld to start collecting points. You earn by doing any of the following:
  • 1. Buying anything on Mumzworld: 1 AED = 1 Mumz Point
  • 2. Filling in the survey (after your items are delivered): A link is sent to your email within a week of your delivery to earn 500 Mumz Points
  • 3. Referring a Friend: You earn 1000 Mumz Points as soon as your referred friend completes their first order
  • 4. Reviewing products: You earn 10 Mumz Points for every approved review
Top
How do I redeem Mumz Points?

This could not be easier, when on the Shopping Cart page, you will find an option to Redeem your Mumz Points. You may choose the amount of points you would like to redeem. You do not have to use all your points at one time.

Top
How many Mumz points do I have?

Check how may points you have collected to spend on our amazing products by Signing In to your Mumzworld account and click on Mumz Loyalty Points.

Top
Can I return items from my subscription order?

Diapers and wipes cannot be returned. Return conditions for other items are stated on their respective product pages.

Top
What payment methods can I use with Subscribe & Save?

Subscribe and Save orders must be paid with a debit or credit card.

Note that you will only be charged before each shipment.

Cash on Delivery is not applicable for Subscribe & Save.

Top
What should I do if I want to replace an item or modify my delivery?

Log into mumzworld.com, go to your account page and select “Manage my subscriptions”. There you can modify your next order up to two days before it is scheduled to be dispatched.

Top
When will I be notified of an upcoming shipment?

You will receive an email reminder 3 days before your order is dispatched. You can modify your order up to 2 days before it is scheduled to ship.

Top
Which items are eligible for Subscribe & Save?

The items that are currently eligible for Subscribe & Save are diapers and wipes, however, we will be adding more products very soon! Browse all our eligible items on our Subscribe & Save page [link].

Top
Why did the price of an item change from the previous delivery?

From time to time, prices of items may change due to market conditions. However, you will always receive a 5% discount on Subscribe & Save orders.

Top